It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

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As a Senior IT Support Engineer, you will take a leadership role in delivering advanced technical support to our customers and partners, tackling highly complex issues that require deep technical expertise and cutting-edge problem-solving. You will act as a subject matter expert, guiding junior team members, driving resolution for escalated cases, and collaborating closely with cross-functional teams.

In this role,



you will be instrumental in shaping the direction of support processes and strategies, contributing to the continuous improvement of our products and services. Your responsibilities will include identifying systemic challenges, proposing robust solutions, and influencing technical roadmaps to enhance customer satisfaction and operational efficiency.

How you create impact

Handle and resolve application incidents and service requests.
Analyse, troubleshoot, and provide solutions to complex technical issues.
Own support tickets and ensure timely resolution and communication.
Escalate issues to relevant technical teams when required.
Conduct root cause analysis and implement preventive solutions.
Monitor system performance and proactively address potential issues.
Maintain documentation and knowledge base for effective knowledge sharing.
Collaborate with IT, business, development teams, and external vendors.
Ensure compliance with standard processes and SLAs.
Drive pro

📌 Global Contract Logistics Information Systems IT Support Engineer (Chennai)
🏢 Kuehne+Nagel
📍 Chennai