Role Description

Job Description

Role: Customer Support Officer - BPO

Location: Pune/Mangalore

Who are we looking for?

Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO/ Customer Service industry
Analytical skills

Technical Skills

Operating the computer- Intermediate
MS Office - Intermediate
Avaya/Phone Operating skills – Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM

Process Skills

Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should explicit the V&A; and online typing tests

Behavioral Skills





Positive energy
Positive attitude
Self learner

Qualification

Any Graduate, Freshers can apply

What’s in for you?

At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
You get an open and transparent culture along with freedom to experimentation and innovation

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

📌 Tr Customer Support Officer (Mangalore)
🏢 Mphasis
📍 Mangalore