Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.

Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.

Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.

With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.

Learn more at www.believe.com

Job Description





As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.

Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)

Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each current release

Maintain a customer satisfaction score of 85% or higher

Handle a high volume of requests, averaging 60+ tickets per day

Work with external partners (DSPs, payment partners etc) to resolve issues for artists

Identify and report technical bugs to our product teams

Offer insights and ideas on process development to help optimize the team’s workflows

Other duties as required by de

📌 Customer Care Representative (Mumbai)
🏢 Believe
📍 Mumbai