As an Operations Executive, you will play a vital role in overseeing the
day-to-day operations of our back-office team. Your primary focus will be to
ensure efficient and effective customer care by managing and coordinating the
activities of our Customer Care Executives (CCEs). You will act as a bridge
between the front-line customer support and the back-office operations, ensuring
a seamless flow of information and a positive customer experience.

RESPONSIBILITIES

* Manage and supervise a team of Customer Care Executives, providing guidance
and support to ensure high-quality customer service.
* Oversee the handling of customer inquiries, ensuring timely and accurate
responses.
* Monitor and analyze customer feedback and trends to identify areas for
improvement and implement necessary changes.
* Develop and implement strategies to enhance customer satisfaction and
retention.
* Collaborate with other departments to align customer care processes with
overall business objectives.
* Ensure compliance with company policies and procedures, maintaining a high
standard of professionalism.




* Train and mentor current CCEs, fostering a culture of continuous learning and
development.
* Maintain accurate records and documentation of customer interactions and
support cases.
* Identify opportunities for process improvement and implement efficient
solutions.
* Stay updated with industry trends and best practices in customer care and
back-office operations.

QUALIFICATIONS

* A bachelor's degree in business administration, customer service, or a
related field is preferred.
* Minimum 3 years of experience in a customer care or operations management
role, preferably in the BFSI industry.
* Robust leadership and team management skills, with the ability to motivate
and inspire a diverse team.
* Excellent communication and interpersonal skills, with a customer-centric
approach.
* Analytical thinking and problem-solving abilities, with a focus on process
improvement.
* Proficiency in using c

📌 Operations Executive (Pune)
🏢 Digitide Solutions
📍 Pune