Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Cloud Contact Center Implementation
Valuable to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary:
We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cloud CX and integrating it with key enterprise systems. This role is both hands-on and strategic, and will work closely with business stakeholders, cross-functional teams, and clients to deliver cutting-edge contact center solutions.

Key Responsibilities:
o Architect and Design Genesys Cloud CX Solutions:




Lead end-to-end architecture and solution design for Genesys Cloud deployments.
o Translate business and functional requirements into scalable and maintainable technical solutions.
o Align platform designs with compliance, security, and operational standards.
o Implementation and Configuration:
o Oversee the technical implementation of Genesys Cloud features including voice, chat, email, SMS, IVR, bots, routing strategies, and WFM.
o Configure and manage integrations with third-party platforms (e.g., CRM, ERP, databases).
o Platform Leadership and Governance:
o Serve as the Subject Matter Expert (SME) for Genesys Cloud CX.
o Define and enforce best practices in design, configuration, and deployment.
o Participate in platform governance, change management, and solution lifecycle planning.
o Mentorship and Collaboration:
o Provide guidance, training, and mentoring to internal teams and stakeholders.
o Collaborate

📌 Technology Architect (Kolkata)
🏢 Accenture
📍 Kolkata