Role: Tower Lead Record To Report (RTR)
Skill: Finance and Accounts
Experience: 8-10 Years
Location: TCS Kolkata
Shift: Aus/NZ

Education:
• Minimum 15 years of regular, full time education (10 + 2 + 3)
• Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Complete preferred
• Bachelor's/Master's in Finance & Accounting or equivalent with ERP certification / proficient

Must Have Skills:
• Lean Six Sigma certified or formally trained (Black Belt preferred)
• Finance and Accounting domain experience
• Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects

Good-to-Have Skills:
• Continuous Improvement / Lean & Six Sigma
• Stakeholders Coordination
• ERP Exposure (Blackline)

Role Purpose:
This role leads and directs the works of others and overall processes and reviews deliverables. This role requires several years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures - relies on extensive experience and judgment to plan and accomplish goals.





Key Accountabilities:

1. Ownership of the Tower
• Act as the end-to-end owner of a specific service tower (e.g., Infrastructure, Applications, Network).
• Ensure overall performance, delivery, and stability of services within the tower.
• Define strategy, roadmap, and improvements for the domain.

2. Service Delivery Management
• Ensure consistent and high-quality service delivery aligned with SLAs/OLAs.
• Monitor:
• Availability
• Performance
• Incident resolution
• Drive service excellence and customer satisfaction.

3. Team Leadership & Management
• Lead and manage teams.
• Assign work, track performance, and develop talent.
• Foster collaboration across towers and teams.

4. Incident, Problem & Change Management
• Oversee:
o Major incident resolution
o Root cause analysis (RCA)
• Problem management initiatives
• Approve and govern changes within the tower.
• Ensure minimal busine

📌 Tower Lead Record to Report (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata