Brief Job Description:
• Proficiency in order management process, billing and its corresponding
activities
• Positive communication skills in Portuguese and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity,
quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure
accuracy and timely execution (pricing, quantities, customer data, and delivery
terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure
seamless order-to-delivery flow
• Track order status and follow up on delays or discrepancies
• Handle complex order issues, customer escalations, and cross-functional
challenges
• Assist in resolving customer queries related to orders and delivery
• Ensure adherence to company policies, contracts, pricing guidelines, and
audit requirements
• Identify process gaps, drive standardization, and implement efficiency
initiatives
• Track KPIs (order accuracy, cycle time, backlog, error rates) and drive
improvements
• Support invoicing by maintaining clean and accurate order data
• Ensure high levels of customer satisfaction through effective communication
and timely resolution
RESPONSIBILITIES
Brief Job Description:
• Proficiency in order management process, billing and its corresponding
activities
• Good communication skills in Portuguese and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity,
quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure
accuracy and timely execution (pricing, quantities, customer data, and delivery
terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure
seamless order-to-d
📌 Assistant Manager (Kochi)
🏢 EXL
📍 Kochi