Job Description – CRM Manager
Location: Knowledge Park 2, Greater Noida
Experience: 4–5 Years
Industry: Real Estate / Builder Company – Experience Mandatory
Notice Period: Immediate Joiner
Working Days: 6 Days

Key Responsibilities
Manage customer relationships and ensure timely resolution of customer queries and concerns.
Handle customer interactions from booking to possession and post-sales support.
Maintain and update customer records, agreements, payment details, and related documentation.
Coordinate with Sales, Accounts, Legal, and Project teams for customer-related requirements.
Track payments, demands, receipts, possession documentation, and other CRM activities.




Handle customer complaints and ensure timely closure with proper follow-up.
Prepare CRM reports and maintain accurate MIS records.
Required Skills
Farvision ERP – Mandatory
Solid communication and customer-handling skills.
Good knowledge of CRM processes in the real estate industry.
Proficiency in MS Office and CRM/MIS reporting.
Strong coordination, follow-up, and problem-solving abilities.
Candidate Profile
Candidates with 4–5 years of CRM experience in a real estate builder/developer company are preferred. Immediate joiners will be highly preferred.

📌 Customer Relationship Management Manager (India)
🏢 SVG Realty
📍 India