Job Summary- AI Delivery (Associate Director)

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About Firstsource:
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

We are seeking a commercially astute and technically exceptional Associate Director to shape and scale Firstsource's AI & Cloud product portfolio. You will be the primary technical owner for one or more AI product lines, driving product strategy, architecture,



and engineering execution from roadmap to production. With 15+ years of experience, you bring deep Python and Generative AI expertise, proven cloud architecture skills, and the gravitas to influence at the C-suite level while staying hands-on with contemporary agentic development tooling.

Key Responsibilities
Product Strategy & Architecture
Translate market and customer insight into structured, prioritized product roadmaps.
Architect end-to-end product capabilities: from ideation and PoC through to scalable production systems.
Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
Define reference architectures embedding Generative AI, LLMs, and agentic workflows across the product suite.
Engineering Leadership & Delivery
Lead multi-disciplinary teams of 10–20 engineers, leads, and architects across geographies.
Establish and enforce delivery governance: agile rituals, qualit

📌 AI Delivery (Mumbai)
🏢 Firstsource
📍 Mumbai