OMSGuru is an eCommerce operations platform designed to simplify and streamline the entire back-end of online selling. From Orders and Inventory Management to WMS, Payment & Return Reconciliation, P&L; Analytics, and Automated Return Claims, OMSGuru brings critical eCommerce operations together on one powerful platform. Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10L+ orders daily, and ₹3,000+ Cr in GMV every month.
Our goal is simple: to help eCommerce sellers and retailers manage their operations efficiently, reduce complexity, improve profitability, and scale their businesses with confidence.
Thank you for your interest in OMSGuru Solutions Private Limited.
Job Summary: Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Key Responsibilities:
Understand OMSGuru platform and it’s functioning thoroughly
Support our existing clients via Chat,
Phone, Email & Tickets.
Help onboard new clients onto our system
Respond promptly and professionally to customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and perks
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills and Qualifications:
Excellent communication
Fluent in Hindi & English
Working knowledge of Microsoft Excel
Typing Speed of minimum 30 Words Per Minute
Outspoken personality (someone who likes