We are hiring XenServer L1 Engineers to join our Infrastructure operations team.
Key Roles & Responsibilities:
Responsible for monitoring and providing L1 operational support for enterprise XenServer infrastructure, including hosts, resource pools, VMs, storage and networking.
Perform first-level troubleshooting of CPU, memory, storage, network and VM-related issues and resolve incidents within defined SLAs.
Execute standard VM and host operational activities as per approved SOPs/MOPs and ensure accurate ticket documentation and shift handovers.
Identify recurring or complex issues and escalate them to L2/L3 teams with complete troubleshooting details and relevant logs.
Robust understanding of XenServer/XenCenter, basic xe CLI and Linux troubleshooting is expected.
Knowledge or hands-on experience with Nutanix and Citrix VDI/CVAD will be an added advantage.