This role is with Managed Services which is a pivotal component in KPMG's Global
Advisory growth strategy. We offer
an prospect to lead the premium end of the managed services market through
our human capabilities, stand-out technology-enabled facility, insights,
operational excellence, and strategic alliances.

Hands-on individual contributor who leads & delivers QA/QC, Training & Knowledge
Management, Reporting & Analytics, and PMO work products for Managed Services
engagements. Operates with an execution and leadership-through-influence focus,
ensuring adoption of standards and high-quality deliverables. Partners with
delivery leads and client stakeholders to drive quality, predictability, and
continuous improvement on specific programs

RESPONSIBILITIES

Strategy, governance, and operating model
Apply the Performance Enablement methodology, tools, templates, and leading
practices; provide feedback to improve them.
Execute governance rhythms for assigned engagements (cadence, KPIs, reporting
packs); maintain risks, issues, and dependencies.




Contribute to GTM collateral and proposal inputs; support solution design by
assembling data, examples, and draft materials.

QA / QC
Implement statistical sampling plans; conduct quality evaluations across key
transaction types and document outcomes.

Run calibrations with delivery teams, perform root-cause analysis; maintain QA
documentation, SOPs, error taxonomy, and audit trails

Ensure consistency of quality definitions, fatal/non-fatal error handling, and
SLAs across the engagement.
Training / Knowledge Management
Maintain knowledge repositories and job aids; support content lifecycle (create,
review, version, retire) and metadata/taxonomy standards.
Track adoption, assessment outcomes, and time-to-proficiency; recommend
improvements based on performance data.
Implement best practices for KM, contribute practical insights on tool
configuration and usage.

Reporting & Analytics
Translate requirements into KPI definitio

📌 Manager – Enablement – Mobilisation and Transition – Managed Services (Gurugram)
🏢 KPMG India
📍 Gurugram