Customer Support Associate
Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services? If so, join Convera as a Customer Support Associate. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
In your role as Customer Support Associate, you will be:
• Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries,
in accordance with agreed SLAs and quality standards
• Keying in transactions, sending customer communications and processing payments
• Running, analyzing and providing reporting to internal and external clients
• Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service
• Running daily controls to ensure smooth running of our day-to-day processing and working with other internal departments should any concerns arise
• Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients
• You must be able to work well independently and as part of a team, be it in an office or remote workplace You will ideally have:
• Experience in a busy team in a client facing function, within a financial services environment
• A passion for excellence in customer service and customer management
📌 Customer Support Associate (Pune)
🏢 Convera
📍 Pune