Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution.
How you will contribute
You will optimize delivery of service to meet business demands and to meet the service operations strategy. In addition, you will plan, measure, report, and communicate service improvement initiatives, consult on issues and resolutions, and recommend steps to optimize investments and perks and to mitigate risks. In this role, you will also identify suppliers, evaluate them, on-board new vendors, establish and oversee them and support management with regional service contracts, in-country billing and cross charging.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Working with multiple vendors and encouraging collaboration
Leading complex projects




Stakeholder management and influencing
Managing infrastructure services
Service delivery, support and excellence
Project management
Working with internal and external teams, leading when necessary
More about this role
Digital Transformation at Mondelēz International is driving enterprise-wide automation and service management through platforms like ServiceNow. The IT Service Management (ITSM) organization leverages ServiceNow to streamline workflows, automate business processes, and deliver seamless employee and customer experiences. Projects are delivered using Agile methodology with typical sprint cycles of 2-4 weeks and release cadences of 6-8 weeks.
The ServiceNow is a strategic offering within the MDS organization, enabling enterprise service delivery across IT, HR, Finance, and other business functions. The CoE focuses on building scalable, modular solutions that drive operational efficiency, reduce manual effort, and

📌 Platform Engineer (Mumbai)
🏢 Mondelēz International
📍 Mumbai