HIRING | INTERNATIONAL VOICE PROCESS
Position: Customer Service Associate – International Voice
Process: Banking & Cards – US Process
Location: Goregaon / Malad, Mumbai
Maximum Salary: Up to ₹5.8 LPA
Eligibility
• Graduate: 1–12 years of BPO Voice experience
• HSC: 18 months–10 years of BPO Voice experience
Freshers are not eligible
Shift: Rotational / Night Shifts
Shift Duration: 9 Hours
Working: 6 Days a Week | Weekends as required

Key Responsibilities

Handle customer queries professionally and efficiently
Meet SLA, KPI, AHT, RSAT & Customer Experience targets
Deliver excellent customer service
Implement process updates and feedback effectively
Maintain quality and productivity standards

Skills Required

Excellent English communication skills
International Voice / BPO Voice experience preferred
Strong customer-handling skills
Positive attitude & team-player mindset
Comfortable working rotational & night shifts

Interview Process

HR → V&A; → OPS
V&A; Exemption – Rapid Track
BPO1: Graduate + 12 months experience → Direct OPS
BPOZ: HSC/Undergraduate + 18–24 months experience → Direct OPS

📌 INTERNATIONAL VOICE PROCESS (Goregaon)
🏢 Vrinda International
📍 Goregaon