Communication & Cultural Skills Trainer
Location: Hyderabad
Experience: 2–5 Years
Industry: BPO / Contact Center
Employment Type: Full-Time
Shift: Flexible shifts aligned with U.S. time zones
About the Role
We are looking for a dynamic and passionate Communication & Cultural Skills Trainer to join our team and enhance the effectiveness of customer interactions across our U.S.-based contact center operations.
In this role, you will help customer service professionals build solid spoken English, conversational fluency, cultural awareness, confidence, and customer-handling skills. You will work closely with Training, Operations, and Quality teams to identify communication gaps and deliver targeted learning interventions that translate into measurable improvements in customer experience.
The role supports multiple business lines, including Broadband Technical Support, Prepaid Telecom, Healthcare, Retention, Sales, and Food Delivery.
Key Responsibilities
Deliver engaging training programs on spoken English, conversational fluency, communication,



and soft skills tailored to customer support environments.
Develop agents’ understanding of U.S. culture, customer expectations, communication styles, and conversational norms.
Train agents on:
Regional nuances and tone preferences.
U.S. holidays and seasonal events such as Thanksgiving and Black Friday.
Common lifestyle topics, weather-related conversations, and appropriate small talk.
Customer expectations and behavioral patterns.
Coach agents on customer profiling and adapting their communication style based on customer personality, needs, and situation.
Improve agents’ ability to use idioms, phrasal verbs, colloquial language, and natural conversational expressions commonly used by U.S. customers.
Conduct Voice & Accent (V&A;) training and accent neutralization programs where required.
Deliver new-hire onboarding, refresher training, and continuous learning sessions across multiple business lines.
Conduct mock calls, role pla

📌 Communication Trainer (Hyderabad)
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