Purpose of the Role
The Key Account Manager (KAM) will serve as the single dedicated relationship owner for one large strategic account within Epiroc India's Parts & Service Division. The role drives aftermarket revenue growth, long-term service contract acquisition, equipment uptime, and customer satisfaction for the assigned account. By embedding deeply within the customer's organisation — across project sites, procurement, and senior leadership — the KAM ensures Epiroc is positioned as the preferred productivity partner for all aftermarket parts, service, and maintenance needs. The incumbent aligns account-level commercial activities with PSD India's national strategy, working in close coordination with the National Sales Manager, National Operations Manager, and Technical Services Manager.
Key Responsibilities
Safety, Compliance & Governance
Our aim is to achieve ZERO INJURY.
Drive a solid culture of safety, health, and environmental responsibility across all Epiroc activities conducted at the assigned customer's sites.
Ensure all Epiroc personnel visiting customer sites comply with both Epiroc's and the customer's HSE requirements at all times.
Ensure adherence to Epiroc's values, ethical standards, commercial governance, and approval authorities in all account dealings.
Maintain accurate and complete records of all account activity, contracts, pricing, and stakeholder interactions in accordance with Epiroc's data and compliance policies.
Account Ownership & Strategic Relationship Management
Serve as the single point of contact (SPOC) for the assigned strategic account across all Epiroc PSD touchpoints — parts, service, contracts, technical support, and commercial escalations.
Develop and maintain a comprehensive Account Plan, reviewed and updated quarterly, covering installed base status, contract coverage, revenue forecast, stakeholder map, competitive landscape, and 12-month growth initiatives.
Build and sustain multi-level relationships within the cu
📌 Key Account Service Manager (Pune)
🏢 Epiroc
📍 Pune