The Sr. Incident Manager serves as the strategic and operational leader for DoubleVerify's Major Incident Management program. This role owns the end-to-end incident lifecycle—from detection and technical mitigation through business impact assessment, stakeholder communication, and post-incident improvement. The position requires both deep technical acumen and solid business judgment to minimize customer impact, protect revenue, and ensure rapid, coordinated response across Engineering, Product, Commercial, and Executive teams. This is an individual contributor role focused on incident command and program excellence.

Key Responsibilities

Incident Response & Coordination

Incident Command: Lead technical and corporate response to Sev1/Sev2/Sev3 incidents, serving as single point of accountability during major disruptions
Stakeholder Orchestration: Mobilize cross-functional teams (Engineering, Product, Commercial, QA, TechOps) based on incident severity and business impact using established RACI frameworks
Real-Time Decision Making: Make rapid severity classification decisions,



approve escalations, and coordinate technical remediation efforts to restore service
Communication Leadership: Drive timely, accurate updates to internal stakeholders and executives; coordinate external client/partner communications when business impact warrants

Process Ownership & Continuous Improvement

Program Management: Own and evolve the Major Incident Management (MIM) process, ensuring adherence to defined standards, SLAs, and escalation procedures across all product lines
Metrics & Analytics: Track, analyze, and report on incident trends, MTTR, recurring issues, and process effectiveness; present quarterly insights to leadership
Retrospective Leadership: Facilitate post-incident reviews within 48 hours of resolution, driving accountability for action items and lessons learned
Documentation & Training: Maintain runbooks, response playbooks, and communication templates; train incident

📌 Sr. Incident Manager (Akuhaito H.S.Comp)
🏢 DoubleVerify
📍 Akuhaito H.S.Comp