Job Details and Responsibilities
Summary:

This is a hands-on team leadership role, not a management role with a technical past. You will lead the SAP Security pod inside our managed services practice — owning SLA performance, quality and people development — while remaining genuinely technical and personally resolving the escalations your team cannot.

Expect the split to sit around 50/50 between hands-on delivery and leadership. If you are looking to step away from the systems, this is not the right role. If you want to lead a team without losing your technical edge, it is.

Responsibilities:

Technical leadership :
● Acting as the final technical escalation point for SAP Security incidents across the client portfolio
● Personally resolving complex authorisation failures — trace analysis, root cause, permanent remediation
● Serving as design authority for role changes: reviewing and approving your team's work before it reaches production
● Owning the security design standard across accounts — naming conventions, derivation strategy, org level management,



and ensuring it is actually followed
● Leading problem management and driving down repeat incident volume
● Owning the technical roadmap for the service — BTP adoption, automation opportunities, tooling improvements

Service ownership :
● Owning SLA performance for the security queue: response, resolution, and backlog health
● Managing the shift and on-call rota, including coverage planning around holidays and absence
● Running the quality assurance process for production changes
● Reporting into monthly and quarterly client service reviews, presenting trends, risks and improvement plans
● Managing periodic user access recertification campaigns across clients — planning, execution, evidence and closure
● Overseeing GRC operational processes: firefighter log review, access risk analysis, mitigating control maintenance
● Acting as the security lead for client audits, internal and external

People leadership :
● Line

📌 SAP Security Consultant (India)
🏢 Lemongrass
📍 India