SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn and grow,



then this position offers numerous growth opportunities and a long-lasting career with SOTI.

Responsibilities

Provide technical support for SOTI's software products
Work in 24x7 Shifts to support our customers globally
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Engage your leads as and when required
Use various devices to reproduce customer environments to troubleshoot issues further
Endeavor to respond to all customer requests promptly while improving customer experience

Qualifications

4-7 years of experience in technical support (MDM experience is mandatory)

Communication Skills:

Good communication, documentation, and soft skills
Linear and logical approach towards the issue
Solid problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriente

📌 Technical Lead, Technical Support (Gurugram)
🏢 Soti
📍 Gurugram