Job Description Form

Job Role : Customer Service - Europe (Delivery Management Customer Facing )

Departments: Europe

Job Code

Location: Mumbai

Reports To: Lead - Customer Service (Delivery Management Customer Facing - Europe)

Key Stakeholders (Option depending upon the role): Frequency (Occasional/Frequent/Continuous)

1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company).

To maintain Order to Cash flow in accordance to our rules and regulations. Becoming ‘One point of Contact’ for all requirements of customer.

2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position).

3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)

Decision Making Authority (This will be for every job allocated to the individual)

Refer to the Decision making box for detail information

Daily Activities




Pending Customer/Desk manager revertals on queries and issues: All mails to be replied within 1 working day. Wherever time required for exact response is higher, reply back stating the reason and expected time.
Review dispatch planning reports and check on-hold containers for respective customers, follow up for release with concerned person. Explore possibility of planning additional containers with dispatch planners
Cross check all customer details in dispatch planning report to ensure there are no wrong details sent to factory
Co-ordinate for current order receipts and confirmation, ensure timely confirmation within 2 working days.
Check all related order details at time of confirmation, Send dummy invoices wherever applicable
Ensure documentation of shipments is sent on time, if not received on time, follow up for same
Wherever final documents are held for payments, follow up for payments to be made
Review loading lists and forward to customer/desk manager

📌 Assistant Manager (India)
🏢 Yokohama-ATG
📍 India