Description

Position Description

The ‘AI for Field Service’ Team consists of Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Technical Architect is a key player in the team’s back office and customer facing activities across the globe. This role involves leading customer facing discovery, crafting and implementing scalable solutions for complex use cases, to successfully meet business outcomes. Towards that aim, the Architect uses technical know-how, AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery.

Main Responsibilities

Collaborate with and guide the customer and implementers to conceptualize, design and effectively implement AI solutions for field service scenarios
Develop and implement technical requirements by working closely with customer
Define customer’s Key Performance Indicators, collaborating with operational managers while leading business workshops




Design and conduct simulation experiments and find best fitting optimization techniques to align with customers’ defined Key Performance Indicators
Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
Analyze customers’ data using AI and dedicated tools to pinpoint operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
Lead technical programs for crafting and implementing complex Field Service use cases to meet customer business objectives
Drive innovation by advancing the practice's expertise through the development of tools and methodologies
Keep up to date on the latest advancements of product capabilities, while working in close collaboration with the Product team, towards co-innovation.

Minimal Required Skills & Experience

Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Econom

📌 Field Service AI Technical Architect (Gurugram)
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📍 Gurugram