Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Performance Consultants - Operations Specialists

Location: India (Remote) /Bangalore, India (hybrid)

Specific Working Arrangements/Schedule: Supporting Extended EMEA, US East Coast Timezones.

The Operations Specialist will be part of a new remote Customer Experience (CX) Team,



delivering excellence through a collective model. This team will comprise of a CX Manager, CX Adviser, an Operations specialist, a Dashboarding specialist and the Automations specialist. The Operations specialist is responsible for direct day-to-day support of Riverbed solutions. The CX Manager will ensure alignment with both the DPC delivery methodology and Riverbed solution best-practice. Candidates must therefore have a strong IT background in script development and of working within a qualified services organization. Ideally this experience will have been gained in Managed Services type scenarios or similar.

What You Will Do

Analysing and understanding customer’s IT organization, requirements and processes, and using this knowledge to assist in achieving full adoption and utilization of Riverbed’s solutions to maximize ROI and business value
Addressing and resolving complex operational issues escalated from lower support tiers us

📌 Sr. Performance Consultant (Fatepura)
🏢 Riverbed Technology
📍 Fatepura