We're Hiring: Social Media, Influencer & Customer Engagement Manager | Gurugram

We are a medium-premium women's western wear brand based in Gurugram, looking for a hands-on Social Media, Influencer & Customer Engagement Manager to own our day-to-day brand communication across Instagram, WhatsApp, email, influencer collaborations, and customer engagement channels.This role is for someone who understands fashion, Instagram content, creator coordination, customer psychology, and repeat-customer communication — not a performance marketing role.What You'll Own:Plan and manage the monthly organic social media calendar (reels, stories, posts, carousels, styling videos)
Write captions, story text, reel hooks, and launch communication
Identify and manage relationships with fashion, lifestyle, and micro-influencers, from outreach to deliverables
Manage customer conversations across Instagram DMs, comments, and WhatsApp — styling suggestions, size guidance, product recommendations
Plan CRM communication for new launches, back-in-stock alerts, festive collections, and repeat-purchase nudges




Maintain a warm, polished, feminine, and premium brand voice across every customer touchpoint
What We're Looking For:3–6 years of experience in social media, influencer marketing, customer engagement, CRM, brand communication, or community management
Prior experience with fashion, apparel, lifestyle, beauty, retail, or D2C brands preferred
Strong understanding of Instagram, reels, stories, and creator-led content
Excellent written and spoken communication skills
Comfort with real customer conversations over Instagram, WhatsApp, and comments
Basic knowledge of Canva, Instagram Insights, WhatsApp business tools, or CRM/email platforms
To Apply, Please Share:Updated resume
Instagram pages or brands previously managed
Examples of influencer collaborations handled
Samples of captions, WhatsApp messages, emailers, or customer communication
Location: Gurugram (In office) | Monday–Saturday Experience

📌 CRM & Social Media Coordianator (Gurugram)
🏢 FASHION FOREVER
📍 Gurugram