Software Engineer – Production Support
Experience: 2–4 Years
ViaPlus is looking for a Software Engineer – Production Support to work in a .NET environment. In this role, you will play a key part in supporting and developing software applications using the .NET framework and related technologies. You will collaborate with cross-functional teams to deliver high-quality solutions that align with the organization's software development goals.
We encourage women professionals with relevant .NET Production Support and Tolling / FASTag / ETC domain experience to apply.
Responsibilities
Develop and maintain software applications using .NET, C#, and other relevant technologies.
Write clean, well-structured, and effective code while adhering to coding standards and best practices.
Design and implement RESTful APIs to facilitate communication between different components or systems.
Scope customer issues by collecting relevant facts and investigate problems through research and collaboration with other teams.
Consult and collaborate with immediate peers, colleagues across locations,
management, and engineering teams to resolve service issues.
Act internally as a customer advocate and ensure timely resolution of customer issues.
Empower customers to find information, self-solve issues, and better understand Microsoft products, services, and support.
Document technical work, troubleshooting activities, and research to help colleagues and improve the support experience.
Maintain a proactive approach to customer satisfaction, identify concerns, and manage customer expectations.
Take ownership of technically complex, mission-critical, or high-priority customer issues until complete resolution.
Use trace analysis, source code, logs, and debugging tools to analyze problems and develop appropriate solutions; may involve writing code.
Acquire and coordinate resources from other teams as required to resolve customer issues.
Work with databases such as SQL Server to design schemas, write