Key responsibilities:
• Update and reconcile daily payment records across trackers and internal systems
• Send timely payment reminders and follow up on overdue or missed payments
• Maintain accurate payment statuses, dates and learner records
• Respond to routine learner payment queries using approved communication templates
• Route queries to the relevant teams and manage them through the ticketing process
• Escalate unresolved or complex payment cases to the reporting manager
• Support periodic collections reporting and maintain overall data hygiene
• Contribute towards achieving the team’s quarterly collection targets
Requirements:
• Graduate in any discipline
• 0–2 years of relevant experience
• Good working knowledge of Microsoft Excel or Google Sheets
• Comfortable working with formulas, data entry and multiple trackers
• Solid attention to detail and accuracy
• Clear written and spoken English
• Good organizational and follow-up skills
• Ability to consistently meet daily deadlines and turnaround times

📌 Sales Associate (Mumbai)
🏢 upGrad International
📍 Mumbai