Deutsche Telekom Digital Labs is the behind-the-scenes powerhouse that fuels Deutsche Telekom’s passion & commitment to cutting edge innovation & out of the world customer experience.Wecreatecompellingdigitalpropositionsfortheworlds’largestTelekomgiantby building scalable and agile platforms to provide the best of digital experience to Deutsche Telekom customers across Europe.
WeaimtobringalltheDeutscheTelekomcustomersontoourdigitalproductsbysimplifying the experience. This includes innovative approaches to allow the user to explore compelling propositions, recommend most suitable services based on micro segmentation and so on.
Youaskwhat’sinitforyou?Wesay,
An opportunity to build digital products from scratch (literally from scratch) for one of theleadingEuropeantelecoms(DeutscheTelekom)usinglatesttechnologies&oncloud; native platforms.
Enhanced customer experience, convergence, and increased business productivity,
continuouslyinvestingintoentrepreneurialvaluecreationprojectstobuildagilityand cross functional teams in order to steer innovative business models.
Weareagileandfocusedontheoverallmakeupoftheteam.Webelievethatwiththeright team - anything is possible. If you’re looking for an workplace that’s fun and friendly but incrediblyfast-paced;aplacewherewemeasurethetimebetweenreleasesindays;aplace where our focus begins and ends at the consumer - join us
Role:Engineering Manager — Forward Deployed
Why This Role Exists
OneBot deflects contact-center volume for Deutsche Telekom across nine European markets. The platform strategy has moved from building a single bot we own to running the harness that routes across best-of-breed dialog engines — Parloa, ElevenLabs, Wonderful, Decagon and OneBot — with a shared context layer beneath.
That split creates two genuinely different engineering jobs. Three PODs build reusable capability: the Router, the Harness capabilities, and the Stability and Acceleration platform. This
📌 Engineering Manager (Gurugram)
🏢 Deutsche Telekom Digital Labs
📍 Gurugram
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