R360 powers a data-driven customer engagement ecosystem that enables the world's leading organization to earn customer loyalty every day. For over 10 years, R360s loyalty and reward platforms have driven ambitious loyalty programs for some of the world's biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank, and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big-data analytics. Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers, and, customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement, and retention.
Currently, we are looking for a "Production Support engineer"
This role needs the candidate to work from the office.
What You'll Do
Handle support-related issues to manage the support issue resolution within defined timelines
Accept tickets on problem management tools and work towards resolving them while coordinating with the development team
Perform Root Cause Analysis (RCA) of reported issues
Monitor application health and critical business parameters through dashboards and analytics
Create and maintain dashboards for monitoring application performance, incidents, and operational KPIs
Analyze application logs and troubleshoot production issues to identify root causes and resolution steps
Create and maintain a knowledge base of known support issues and resolutions
Create and maintain an application support service catalog in coordination with other internal application teams
Create daily and weekly status reports and publish them to stakeholders
Handle critical customer escalations effectively
Work with the development team to understand current releases and product features
Work from the office as part of the role requirements
Good to have experience in Python scripting f
📌 Production Support Engineer (Bengaluru)
🏢 R360 Group
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.