Help Desk Coordinator (Gurugram)

Help Desk Coordinator (Gurugram)

09 Sep
|
American Express Global Business Travel
|
Gurugram

09 Sep

American Express Global Business Travel

Gurugram

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You’ll do
The role includes working on access to Client SNAP tool
Responsible to identify missing hotel invoices within SNAP (tool), and chase invoices with hotel vendors directly
Responsible to update SNAP accurately with hotel VAT information for each hotel invoice
Updating SNAP daily in line with Service Level Agreement
Liaise with UK account Team Leader and Client Manager to provide updates/raise queries as required
Adhere to strict compliance guidelines regarding SNAP access
Responsible to activate and manage the NDC content on multiple OBTs
Support MIHD Level 1 team in creating DK/ CAP AIM Profiles
Analyze and share Billing and Settlement Invoices for the client
What We're looking for
Bachelors degree with 2 -4 years of experience.
Excellent written and communication skills




Strong Background and working knowledge on GDS – Sabre, Apollo, Amadeus, Galileo
Accuracy in data input and analytical qualities
Proven record of building internal relationships
Competent in using MS Excel & MS Outlook
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Versatile benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion In

📌 Help Desk Coordinator (Gurugram)
🏢 American Express Global Business Travel
📍 Gurugram

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