Key Responsibilities
Manage and process orders on Amazon, B&Q;, and eBay.
Ensure orders are accurately processed, packed, labeled, and dispatched within timelines.
Prepare in-house cut sheets, courier labels, collection labels, and inventory labels.
Prepare courier manifests and update tracking details through CSV uploads and manual entry.
Maintain courier and Royal Mail sheets for relevant samples/orders.
Send customer updates regarding delivery status, including delivered, porch delivery, neighbor delivery, carded, and handover cases.
Coordinate with suppliers regarding label and rug print-window queries and ensure timely product delivery.
Manage product availability across websites and remove SM, MD, and LR items when required.
Handle returned orders and assign Vendor Hold (VH) where required.
Maintain and regularly update VH and inventory-related records.
Coordinate with internal teams, couriers, suppliers, and customers to resolve order and delivery issues.

Requirements




Experience in e-commerce order processing, fulfillment, dispatch, or logistics.
Hands-on experience with platforms such as Amazon, eBay, or similar e-commerce marketplaces; B&Q; experience will be an advantage.
Good knowledge of CSV files, data entry, and order/tracking updates.
Familiarity with courier coordination, manifests, and label generation.
Strong attention to detail and organizational skills.
Good written and verbal communication skills.
Ability to multitask and work effectively in a rapid-paced environment.
Basic understanding of inventory and returns management.

Key Skills
E-commerce Operations | Order Processing | Dispatch Management | Courier Coordination | Inventory Management | CSV Data Management | Label Generation | Customer Communication | Returns Management

📌 ECommerce Operations Executive (Lucknow)
🏢 e-ProfitBooster UK
📍 Lucknow