Job Summary

Deliver Band 8B-level global cash and payment investigation activities, covering complex fraud-related, payment enquiry, return, recall and exception cases, with timely, accurate and risk-based resolution.
Operate as a senior individual contributor within Global Investigation, applying deep investigation judgement, payment knowledge and control discipline to manage higher-complexity cases, escalations and stakeholder queries.
Support protection of the Bank, clients and stakeholders by applying DOI/GDOI, regulatory expectations, operational risk standards and internal controls, while contributing to service quality, peer capability and continuous improvement across the Investigation function.

Key Responsibilities

Investigation Delivery and Case Management

Independently manage complex global investigation cases within agreed SLA, quality, risk and control expectations.
Analyse payment messages, transaction flows, CERS records, ScPay/eBBS/ATLAS information and supporting documents to determine appropriate investigation actions.
Handle fraud-related, payment enquiry,



return, recall and exception investigation cases with strong documentation, rationale and audit trail.
Apply DOI/GDOI, regulatory requirements, operational risk controls, GPTS expectations and internal process standards consistently in case handling.
Act as a subject matter reference point for investigation queries, case handling approach and payment message interpretation within the team.
Escalate complex, urgent, high-risk, ageing or potentially client-impacting cases to the team manager and relevant stakeholders in a timely and well-evidenced manner.
Engage country, business, risk, compliance and operations stakeholders to support timely case resolution and transparent investigation outcomes.
Identify recurring issues, process gaps, data quality concerns, control weaknesses or training needs and provide input for corrective actions.
Support service resilience through knowledge sharing, peer coa

📌 Senior Officer (Chennai)
🏢 Standard Chartered India
📍 Chennai