Key Deliverables in this role?

Financial Outcomes
Drive measurable business value through digital platforms impacting distributor productivity, sales force effectiveness, customer coverage, and order execution.
Collaborate with senior leadership, business stakeholders, and technical teams to understand business requirements and translate them into solutions in keeping with the application strategy.
Optimize platform investments through enhanced adoption, license governance, platform rationalization, and operational efficiencies.
Deliver strategic transformation programs within committed timelines, scope, and budget.
Ensure realization of advantages from GTM transformation, automation initiatives, and digital modernization programs.

Customer Service
Ensure high availability, performance, scalability, and stability of customer-facing and sales-facing digital platforms.
Serve as a subject matter expert in defining business process, providing guidance and recommendations to technical teams and stakeholders.
Improve distributor, retailer,



and field sales experience through continuous product enhancements and process simplification.
Enable business adoption through structured communication, training, change management, and release readiness activities.

Internal Processes
Lead the design and implementation of Salesforce solutions and ensure it connects various downstream and upstream applications, systems, and data sources, ensuring seamless data flow and real-time communication.
Own product roadmap, strategy and delivery for DMS, SFA, Salesforce-enabled business solutions and Distributor Lifecycle Management Platforms
Prioritize product enhancements and business requirements based on strategic objectives, business value, and operational impact.

Governance & Operational Excellence
Establish strong product governance, service governance, and vendor frameworks governance.
Monitor platform health, storage utilization, license optimization, and architectural sustainability.

📌 Deputy General Manager – Digital, Sales DMS (Bengaluru)
🏢 Tata Consumer Products
📍 Bengaluru