1. Strong analytical, communication, and presentation skills; exact written documentation
2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
4. Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
5. Time management; multi-tasking; work with minimum supervision and quick learning skills
6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
7.
Problem-solving and troubleshooting abilities
8. Time management
9. Teamwork and collaboration
10. Identify and diagnose issues and problems
11. Categorize and record reported queries and provide solutions
12. Support problem identification
13. Advise users on appropriate course of action
14. Monitor issues from start to resolution
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.