Job Summary
The Facilities Operations Manager is responsible for overseeing the overall facilities management, maintenance, safety, and efficiency of facilities operations. The role ensures the smooth functioning of building infrastructure, asset management, vendor services, workplace safety, and operational processes while delivering high service standards and ensuring regulatory compliance.

Package: 10 to 12 LPA

Key Responsibilities
Operational Management
Oversee daily operations of buildings, grounds, equipment, and facility systems.
Ensure all facilities operate safely, efficiently, and in compliance with regulatory requirements.
Manage preventive and corrective maintenance programs.
Ensure daily facility walkthroughs along with SLs to check and ensure the cleanliness and readiness of the facility at all times.
Health, Safety & Compliance
Ensure compliance with all applicable building codes, safety regulations, and company policies.
Ensure the team is aware of EHS norms and follows them at the site
Conduct safety audits, risk assessments, and workplace safety training.




Implement health, safety, and environmental (HSE) protocols.

Vendor & Contractor Management
Establish service-level agreements (SLAs) and ensure adherence to quality standards.
Conduct vendor performance evaluations and, in case of non-performance, escalate to JLL management to avoid escalations and ensure client satisfaction at all times.
Customer Service & Stakeholder Communication
Act as the primary point of contact for all facility-related issues.
Communicate operational updates, outages, and improvement initiatives to stakeholders.
Ensure prompt response and resolution of service requests to maintain high user satisfaction.
Emergency & Risk Management
Manage incident reporting, investigation, and corrective actions.
Ensure preparedness for emergencies through drills and response protocols.
Leadership & Team Management
Supervise, train, and guide facility staff, including Service Leads and

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