Company Description EVM India is a “Made in India” consumer electronics brand focused on delivering value-for-money products that meet diverse consumer needs. The brand has an established presence in the Indian B2B market and a strong distribution network across the country. EVM India is positioning itself as a new-age technology company committed to effective, reliable, and user-friendly solutions. The company aims to positively influence consumer purchase decisions by offering products that reflect quality, care, and responsiveness to everyday requirements.

Position Overview
We are looking for a Service Engineer responsible for diagnosing, repairing, testing, and maintaining electronic and IT products. The role involves both workshop-based repairs and onsite service calls, with accurate documentation and system updates through CRM.

Key Responsibilities / KRAs
1. Product Entry Level Screening (ELS)
Perform Entry Level Screening (ELS) of products received for service.
Identify visible and functional issues during initial inspection.
Follow defined ELS procedures and service guidelines.





2. Fault Finding & Diagnosis
Diagnose faults in electronic and IT products using appropriate testing methods and tools.
Identify defective components, parts, or assemblies.
Determine the root cause of product failure before initiating repairs

3. Product Repair
Repair electronic and IT products as per the prescribed ELS and repair process.
Replace defective components/parts as required.
Ensure proper handling of products, tools, and components during repair.
Complete repairs within defined turnaround time (TAT).

4. CRM & Service Process
Record and update product/service details accurately in the CRM.
Consume and record replacement parts through CRM.
Perform AWP login through CRM as per the defined process.
Update the CRM once the repair is completed.
Maintain accurate service records and repair history.

5. Quality Check
Conduct a Quality Check (QC) after completing every repair.

📌 Service Engineer (Vasai-Virar)
🏢 EVM India
📍 Vasai-Virar