Job Description:
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an cutting-edge and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

Job Description: Responsibilities for Support Specialist





Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance
Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner
Provide training and consultation
Develop knowledge in other domain areas
Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)
Effectively communicate (verbal, listening, and written) with team, leadership, and customers
Create a positive team environment with motivation and energy
Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility
Resolve moderate to high complexity/priority requests with consistent quality

Qualifications of Support Specialist
Bachelor's

📌 Support Specialist (Vadodara)
🏢 Qualifacts
📍 Vadodara