Your day to day

•Acknowledge IHG Rewards Club members and returning guests, in person or on the
phone
•Take and manage guest bookings, up-selling opportunities and telling them about
ways to make their stay more comfortable.
•Handle cash and credit transactions
•Take pride in your appearance and place as a brand ambassador well groomed.
•Start every stay right by swiftly checking guests in and out - take IDs, hand
out room keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and
handle their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues
to local knowledge, and loop in management when necessary.
•Jump into other ad-hoc duties when your colleagues need your help
•Stay safe all the time. Following our safety procedures, you’ll report all
incidents.
•Always know what events and activities are on the day’s schedule .
•VIP Arrivals - Corporate

What we need from you





•Robust communication and interpersonal skills with a guest-first approach.
•Excellent problem-solving skills and the ability to handle guest concerns
professionally.
•Leadership skills to guide and support the Front Office team while ensuring
smooth daily operations.
•Good knowledge of Front Office procedures and hotel systems.
•Fluency in the local language and good English communication skills; additional
languages are an advantage.
•Flexibility to work shifts, including weekends and public holidays.
•Diploma or degree in Hospitality or a related field is preferred.
•Minimum 2 years of Front Office experience, including supervisory or Team
Leader experience, preferably with an international hotel brand.
•Commitment to delivering exceptional guest experiences while upholding IHG
brand standards.

How do I deliver this?

We genuinely care about people and we show this through living out our promise
of True Hospitality each and every day. It’s what connects ev

📌 Front Office Team Leader (Greater Noida)
🏢 IHG
📍 Greater Noida