Technical Product Owner – Boots UK - Mobile App
Department: Product Management
Reports To: Head of Product / Director of Engineering
About the Role
As the Technical Product Owner (TPO) for the Boots Mobile App, you will be the
driving force behind the health, stability, and scalability of our mobile
platform (iOS and Android). Millions of customers rely on the Boots app daily
for their health, pharmacy, and beauty needs. You will own the mobile platform
end-to-end, acting as the bridge between engineering, operations, and business
stakeholders.
Unlike a feature-focused Product Owner, this role is heavily focused on platform
reliability, technical maintenance, and proactive scaling. You will lead our
maintenance squads, ensuring the app is always up and running, anticipating
future technical needs, establishing robust monitoring, and continuously
prioritizing the technical roadmap to minimize technical debt and maximize
performance.
Key Responsibilities End-to-End Platform Ownership & Uptime
* Take full accountability for the overall technical health, stability, and
uptime of the Boots Mobile App platform.
* Define, monitor, and maintain Service Level Agreements (SLAs) and Service
Level Objectives (SLOs) for app performance, crash rates, and API response
times.
* Act as the primary escalation point for critical mobile platform incidents,
guiding the maintenance squad through root-cause analysis and swift
resolution.
Proactive Monitoring & Forecasting
* Establish and oversee comprehensive monitoring, alerting, and observability
frameworks using industry-standard tools (e.g., Firebase, Datadog, Dynatrace,
Recent Relic, or AppDynamics).
* Forecast future platform needs based on user growth, upcoming OS releases
(iOS/Android), and broader enterprise architectural changes.
* Monitor app store vitals (ANRs, Crashlytics data, battery usage) and
translate these metrics into actionable engineering tasks.
Technical Roadmap & Backlog Management
* Own, define, and prioritiz
📌 Technical Product Owner (India)
🏢 Photon
📍 India