Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:
- The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalated incidents and tickets in the Data LAN/WAN area.
- This position is pivotal in maintaining quality compliance with service level agreements (SLAs) while fostering positive customer satisfaction through effective communication and in-depth analysis. The expert will also contribute to the development of team capabilities and operational efficiencies.

Essential Job Functions:




- Ensure Timely Resolution and Quality Compliance of Escalated Tickets By Analyzing Lan/Wan Incidents According To Slas, Leading to Improved Customer Satisfaction.
- Mentor Team Members on Lan/Wan Protocols and Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation to Enhance Operational Efficiency.
- Validate Change Order Implementation Plans By Assessing Compliance with Human Error Protocols and Actively Participate In Capacity Planning for Lan/Wan Resources.
- Facilitate Positive Customer Feedback By Participating In Meetings To Gather Insights On Challenges Faced and Provide Actionable Solutions.
- Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvements And Present Findings To Key Business Stakeholders.

Qualifications:
- Exp – 6 to 8 years

Skill Requirements -
- In-Depth Knowledge Of Data Lan/Wan Technolo

📌 Cisco Aci (Bengaluru)
🏢 VARITE
📍 Bengaluru