A global IT services and consulting company multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.
About The Job:
- We are looking for a dedicated and enthusiastic Platform Security Engineer (L1 Support) to join our cybersecurity team.
- The ideal candidate should possess hands-on experience in managing and troubleshooting Zscaler (ZIA and ZPA) platforms, Data Loss Prevention (DLP) tools, Email Security solutions,
and basic knowledge of Vulnerability Assessment and Penetration Testing (VA/PT).
- This is a frontline support role responsible for monitoring security tools, handling alerts, and assisting in the protection of enterprise infrastructure.
Essential Job Functions:
Key Responsibilities:
- Provide Level 1 support for platform security tools including Zscaler (ZIA and ZPA), DLP, and email security.
- Monitor and troubleshoot user access and traffic issues via the Zscaler platform.
- Investigate and triage alerts related to data loss prevention and assist in applying corrective actions.
- Support basic email security investigations such as spam, phishing, or blocked attachments.
- Collaborate with internal teams to escalate and track incidents as per defined processes.
- Monitor security dashboards and ensure alerts are handled within SLAs.
- Assist in the preparation of daily/weekly reports and maintain proper documentation of incidents.
- Support th