Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.

About The Job:
- Shift Timings: 24X7 shifts in rotation

Top 3 Mandatory Skills
- Informatica DT, DX
- Informatica PowerCenter
- Informatica IICS

Essential Job Functions:

Technical Support:
- Provide L1, L2 and L3 support for software applications.
- Troubleshoot and resolve application-related issues for end-users.
- Collaborate with developers, IT teams,



and external vendors to address issues and implement fixes.
- Escalate unresolved issues to higher-level support or specialized teams.

Monitoring and Maintenance:
- Monitor scheduled Jobs and ensure their successful completion.
- Perform routine maintenance tasks, including system updates, backups, and configuration changes.
- Assist with system upgrades, patches, and migrations to ensure continuity of service.

Incident Management:
- Log, track, and manage incidents and service requests via ticketing systems.
- Follow established procedures for incident escalation and resolution.
- Participate in root cause analysis and problem management efforts.

Documentation and Reporting:
- Maintain and update application documentation, including configuration settings and user guides.
- Create and present reports on system performance, issues, and resolution times.
- Document changes, fixes, and enhancements in a

📌 Support customer InformaticaB OLTP systems (Hyderabad)
🏢 VARITE
📍 Hyderabad