Job Description :
Purpose of Role

The Senior Business Analyst has 3 main spans of control:
- Advocate for the platform and develop a continuous improvement attitude for opportunities to improve HR elements of ServiceNow with HR Operations teams, Global Process Owners, and Global Process Business Analysts,
- Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and gained/delivered in a standardised, controlled way, according to standard methodology and internal design principles,
- Be fully knowledgeable about and act as a guardian for ServiceNow integrations that impact HR, keeping other stakeholders aware of impacts.

About the role:

As the Senior Business Analyst you will be accountable for providing advice on the functional capabilities of ServiceNow that could be beneficial to HR, co-ordinating delivery of HR improvements to the platform via technical partners and safeguarding the integration landscape that impacts HR processes.




- Stay up to date with recent features and functionality of ServiceNow that would optimise efficiency, improve employee experience, or make valuable contributions to HR processes.
- Be knowledgeable about the comprehensive technical and process landscape of ServiceNow, and how Diageo utilises elements to enable HR processes.
- Proactively engage Global Process Owners and HR Operations teams to advocate utilisation of ServiceNow with a goal of improving complete employee experience.
- Be a strong steer, guiding stakeholders how to best adopt and use existing functionality, embedding guideline principles in stakcustomerdership.
- Maintain a standardised way to gather business and functional requirements from Global Process Owners and HR Operations teams.
- Co-ordinate and drive the delivery of ServiceNow HR changes with technical partners and support teams.
- Partner with the ServiceNow HR Product Owner to ensure accurate documentation is created or maintained for all ServiceNow HR cha

📌 Senior BA, Employee Experience (Bengaluru)
🏢 Diageo
📍 Bengaluru