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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:
- Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Experience using insights from data to influence business decisions.
- Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
- Policy knowledge is preferred.
- Excellent communication, organizational, customer service, and problem-solving skills.

About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing setting. You bring a passion for sales,



knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will have deep product knowledge, provide high quality customer experience and own customer solutioning. You will focus on managing troubleshooting tasks and provide resolution to issues. You will also be responsible for liaising with internal/external stakeholders to

📌 Policy Specialist, Customer Experience, gTech Ads (Gurugram)
🏢 Google
📍 Gurugram