Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Qualifications:
Required Technical Skill Set
- Excellent Communication skills.
- Team Management,
- Process Governance,
- Reporting,
- Shift & Resource Planning
- Desired Experience Range 4-8 Yrs.
- Keywords IT Service Desk, IT Help Desk
Primary Skills
- Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
- Robust knowledge of ITIL framework and service desk operations.
- Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
- Excellent leadership, communication, and problem-solving skills.
- Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
- Ability to handle high-pressure situations and escalations effectively.
Secondary Skills
- Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
- Strong knowledge in capacity management, resource planning, reporting & analytics.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
0-2 years
INR 5,000
2-6 years
INR 7,500
6+ years
INR 10,000
About VARITE: VARITE is a global staffing and I
📌 Service Desk Lead (Noida)
🏢 VARITE
📍 Noida