About the Team
The Customer Experience team at Navi is at the forefront of delivering a seamless, high-quality support experience across all our products. From handling video KYC (vKYC) to resolving customer grievances and escalations, the team manages every interaction with empathy and efficiency. Using channels like chat, calls, and email, we aim for rapid resolution, high CSAT scores, and continuous process improvement—leveraging automation and data insights to scale service quality as we grow.
About the Role
As a VKYC Executive, you will be the first point of contact in the customer verification process. Your role is to conduct secure and seamless video-based KYC (Know Your Customer) calls, ensuring all required customer details are accurately verified as per the standard operating procedures (SOP). This role demands solid communication skills, high levels of attentiveness, and the ability to make quick and accurate decisions during live interactions. You should be proactive, empathetic, and capable of handling customers with patience and professionalism.
Key Responsibilities




Video KYC is part of the Customer Experience team at Navi. This role will require you to: ● Perform real time customer identification through checks & reviews of KYC documentation on video calls to prevent fraudulent attempts.
● Demonstrates highest standards of customer service while ensuring that customers are comfortable through the verification process.
● Strict adhere to standard operating procedure and service quality standards.
Must Haves
● 0-2 years of experience or preference in customer support, KYC verification roles.
● Good communication skills (preferred to know at least 1 regional language). ● Should be proactive, confident, and customer focused.
● Should have basic knowledge of the internet and excel.
● Flexible with working hours as per rosters and shifts.

About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a st

📌 Executive II (Bengaluru)
🏢 Navi
📍 Bengaluru