Title – Store Director
Reporting to – Area Operations Manager
Skip Level – CH/Zonal Manager
About Lenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.
About the Role
A Store Director at Lenskart acts as an key link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities

Area
Activities expected to be performed by a Lenskart Store Director

Customer focus: Driving Net Promoter Score
Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority




Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan
Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level

People development

(Attrition Control)
Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates

📌 Store Director (Alibag)
🏢 Lenskart
📍 Alibag