Company Name: VARITE India Private Limited
About The Client:
Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
About The Job:
- Mandatory Skills - Dynamics CRM 365 Testing, Customer Service, Automation Testing, AI tools Knowledge
- Passport is Mandatory & Should be Valid
- CRM Business Functional Tester sits at the intersection of business requirements and technical execution.
- Their primary role is to ensure that Customer Relationship Management (CRM) system—like Microsoft Dynamics 365—actually meet the needs of the end-users (Sales, Marketing, and Service teams) while remaining bug-free.
- Unlike a pure technical tester, a functional tester focuses on business logic, workflows, and the user experience.
Essential Job Functions:
Requirement Analysis & Test Planning
- Review Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to understand how the business uses the CRM.
- Identify "edge cases" where standard business processes might fail.
- Develop comprehensive Test Plans and Test Cases that map directly to business requirements (Traceability Matrix).
Functional & End-to-End Testing
- Module Testing: Verify specific CRM features such as Lead Management, Prospect tracking, Case Management, and Campaign automation.
- User Journey Testing: Validate the entire lifecycle of a customer, from initial lead capture to final sale and post-purchase support.
- Workflow Validation: Ensure that automated triggers (e.g., sending an email when a deal closes) execute correctly based on business rules.
Data Integrity & Integration Testing
- Data Quality: Verify that data flows correctly into the CRM from external sources (website forms, ERP systems) without duplication or corruption.
- Security & Permissions: Test "Role-Based Access Control" (RBAC) to ensure users can only s
📌 Dynamics CRM Tester (India)
🏢 VARITE
📍 India