Company Name: VARITE India Private Limited

About The Client:

A global information technology, consulting, and business process services company, headquartered in India, provides a broad spectrum of services, including IT consulting, application development, business process outsourcing, and digital solutions. Serving clients across diverse industries and in over 167 countries, the company offers technology-driven solutions to enhance efficiency and innovation. With a global presence, it has emerged as a key player in the IT services and consulting space, contributing to the digital transformation of businesses worldwide.

About The Job:
- This is an L1 & L2 Global Support role involving Incident Communication, Problem Follow-up, and Cross-Functional Coordination to provide support for both Asia and Europe regions.
- The position is part of a support team for Cash Management Banking applications deployed across Asia and EMEA, supporting:
- Payments – India Domestic
- Channels – Cash Management
- Financial Reporting – Local Regulators & Head Office





The solutions are built and supported from Paris, India, and Singapore.

Essential Job Functions:
- Ensure user requests and incidents are handled in a timely manner.
- Prioritize user requests based on urgency, criticality, and business context.
- Perform incident investigations and follow-up with third-party vendors when required.
- Drive resolution efforts, including identification of workarounds.
- Ensure productive communication towards users, senior management, and IT stakeholders during incident management processes.
- Contribute to continuous improvement initiatives focused on technology, automation, tooling, and support process efficiency.
- Perform daily support activities, including sanity checks (morning/evening) and on-call duties.
- Support change requests, urgent data modifications, and production execution activities.
- Escalate issues when necessary while remaining the primary contact point for users.
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📌 Application Support Analyst (Mumbai)
🏢 VARITE
📍 Mumbai