Company Name: VARITE India Private Limited

About The Client:

A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.

About The Job:
- This role will partner with regional payment teams across Europe and North America to execute a variety of day to day tasks that ensure business continuity is maintained and that stakeholders across the business have the information needed to drive continuous improvements based on customer feedback.
- In addition to managing daily deliverables, this role is required to serve as a hands-on analyst and problem solver, self-driving efficiency improvement and semi-automation projects to better our customer's payment experience.
- The ideal candidate will have a high attention to detail,



possess exemplary ownership when prioritizing work in order to maintain operations KPIs, and possesses judgement interpreting customer feedback/signals in data to decide when to escalate issues.

Essential Job Functions:
- Complete a variety of recurring tasks to support the Europe and North America based Payment business teams, satisfying pre-defined SLAs
- Work with individuals internally across Client to drive operational excellence
- Apply business judgement to determine the severity and resolution path for independently identified issues
- Proactively escalate areas for process improvement and automation
- Develop and maintain comprehensive documentation, establishing standard operating procedures
- Provide data-driven analytics and support to business partners in quantifying and resolving issues
- Continuously evaluate tools and processes and offer solutions to ensure they are effective, high quality, and scalable A day in the life
- A day as a Payment Operati

📌 Operations Manager (Bengaluru)
🏢 VARITE
📍 Bengaluru