A global skilled services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.
About The Job:
- We are seeking an Engineer (L2 Support) with 3-5 years of experience to join our technical support team.
- The ideal candidate will be responsible for providing technical support, troubleshooting application issues, and assisting in maintaining optimal system performance in AWS cloud environments.
- The candidate should also possess knowledge of designing, implementing, and testing cloud computing solutions to migrate applications from Big Data platforms to cloud environments using Snowflake and Snowpark technologies.
Essential Job Functions:
Incident Management & Resolution
- Respond to and resolve L2 support tickets within SLA commitments.
- Investigate production issues and support incident resolution activities.
- Escalate complex incidents to senior engineers or L3 teams with detailed analysis and troubleshooting information.
AWS Cloud Monitoring & Support
- Monitor AWS cloud infrastructure and applications using AWS CloudWatch, Datadog, and related monitoring tools.
- Identify, analyze, and address application and infrastructure performance issues.
- Support setup and maintenance of alerts, dashboards, and monitoring configurations.
Log Analysis & Troubleshooting
- Analyze application logs, system logs, and error traces to identify root causes.
- Assist in implementing corrective and preventive actions.
- Perform troubleshooting across web applications, APIs, and microservices.
Application & Production Support
- Provide support for production applications and services.
- Collaborate with development and DevOps teams to resolve technical issues.
- Assist in identifying performance bottlenecks and supporting optimization efforts.
Linux System Administration
- Execute Linux commands and scripts to investigate system behavior.
- Manage proces